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Aerocare bag systems a game-changer for Australian aviation

Aerocare’s new bag room systems are set to transform baggage handling in Australia, eliminating mishandled items and boosting on time performance.

The innovative Bag Reconciliation System – Aeroscan – seamlessly collects passenger and baggage data from check-in until departure, using mobile barcode scanners to ensure all bags are accounted for prior to departure.

Aerocare CEO Glenn Rutherford said: “By using Aeroscan we are about 60 – 70% faster in completing a baggage reconciliation, which is very significant in terms of turnaround time.”

“Essentially we’re using sophisticated system verification to ensure the correct bag goes on the correct aircraft, cutting delays and providing a smooth process from check-in to loading.

“The system uses the airline’s Departure Control Systems (DCS) application programming interface (API), which, as the master source for passenger booking and manifest information, is the most accurate place to retrieve the data.

“It’s no secret that at Aerocare we love technology and good systems. Aeroscan is a game-changer – improving accuracy, maximising passenger satisfaction and reducing costs for our airline customers.

“This is a value-add for Aerocare clients and essentially a no-cost alternative to the costly options available in the market,” Mr Rutherford said.

Aeroscan allows bags to be easily located and removed from an aircraft with no delay, and any discrepancies between bags received for loading and baggage data within the check in system is identified immediately.

Mr Rutherford said the decision to develop Aeroscan was sparked by the efforts of an Aerocare team member in Melbourne who created a simple spreadsheet to track duplicate tag entries.

Aerocare has also launched a Bag Room Dashboard which will provide bag room staff with a real-time feed of flight information including passengers manifested and checked-in and the number of bags checked.

Accessible via a tablet device or a PC, the Bagroom Dashboard will further streamline baggage handling by improving planning and eliminating manual entry and radioing between the bag room and check in areas.

Aerocare’s new bag room systems are currently being implemented across the handler’s 35 airports, with services for budget carriers Tigerair, Scoot, Jetstar and AirAsia the first to be integrated.

Aerocare is the largest ground handler within the Australian and New Zealand region, with 3,000 team members currently servicing 3,200 flights per week and 41,200 passengers per day.

For more information, please contact Michelle Priebe, Communications Manager, on +61 7 3107 1920 or

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