Aerocare has won five of nine awards presented by Jetstar CEO Dean Salter at the airline’s annual ground handling conference in Melbourne in March.
Aerocare CEO Glenn Rutherford said: “The awards success highlights that Aerocare is performing well across the Jetstar network and we are delivering strongly in all areas – service, safety and performance.”
“Our teams in Darwin, Auckland, Queenstown, Napier and the Sunshine Coast should feel extremely proud of this achievement, having been acknowledged as stand-out performers by several measures in a strong field,” Mr Rutherford said.
The five awards were as follows:
- Sunshine Coast Airport was recognised for having the highest safety reporting levels, which Jetstar sees as a critical factor in ensuring safe operations.
- Darwin Airport was recognised for customer satisfaction score improvement.
- Napier Airport was recognised for having the best turnaround time, which Mr Salter said was the purest measure of an operation’s on time performance.
- Queenstown Airport was recognised for compliance to baggage and passenger check-in rules.
- Auckland Airport was recognised for continual improvement in on time performance over the past 12 months.
The awards were presented at Jetstar’s annual Ground Handling Conference in Melbourne which brings together the airline’s internal and external ground handling teams.
Aerocare is the largest ground handler within the Australian and New Zealand region, with more than 3,000 team members currently servicing 3,200 flights per week and 41,200 passengers per day.
Pictured: Aerocare’s Josie Holly Perrie and Natasha Frieberg with Jetstar CEO Dean Salter.
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