TRUSTED PROVIDER

Specialising in innovative ground handling solutions

Australia's most trusted outsourced flight support organisation

Founded in 1992, Aerocare has grown to become the largest ground handler within the Australian and New Zealand region. In 2018, Aerocare joined Swissport, the world’s leading provider of ground and air cargo services active at 315 airports in 50 countries across all five continents.

Aerocare is focused on providing our airline customers the highest levels of service, accountability, efficiency, and reliability, in an ever challenging, highly competitive and constantly changing market.

Our flexibility in adapting to the requirements of our client airlines and our commitment to innovation and continuous improvement has resulted in long and mutually beneficial partnerships with our airline partners.

Aerocare is a scalable and responsive ground handling partner, which has demonstrated an unmatched record of safety, customer care, innovation, operational performance and cost control.

Airport bussing provider Carbridge and trolley management company EasyCart are also part of Aerocare.

Download Aerocare’s ‘Our people, your service’ brochure.

Our History

1992

Aerocare founded with a single man, a mop and a bucket.

1995

Commenced operations with DHL

1997

Glenn Rutherford appointed as Chief Executive Officer

2000

Established relationship with Virgin Blue

2003

Established relationship with New Zealand Airforce

2004

Established relationship with QantasLink

2005

• United Airlines first flight for Sydney and Melbourne
• Singapore Airlines startup for Sydney and Adelaide

2007

Established Tiger Airways operation in Australia

2009

• Established relationship with Jetstar
• Established relationship with Skytraders, including Antarctica flights

2011

Backed by Next Capital

2012

Established Scoot operation in Australia

2013

• Aerocare registered a new four year Enterprise agreement with 97% of votes in favour
• Acquired Skycare, the largest independent outsourcing provider in New Zealand
• Commence QantasLink operations Brisbane
• Commence Virgin International operations in Brisbane, Sydney and Melbourne

2014

• Acquired AHA, one of the largest regional ground service providers to Virgin Australia
• Established Cebu Pacific operation in Australia
• Commenced operations with Jetstar in Darwin and Newcastle, QantasLink in Coffs Harbour, Jetstar in Perth, and Airnorth in Cairns
• Backed by Archer Capital

2015

• Commenced Air New Zealand, SilkAir and Rex in Cairns
• Commenced Fiji Airways and Hawaiian Airlines in NZ
• Commenced AirAsia in Melbourne, Sydney, Perth, Gold Coast
• Commenced Scoot in Melbourne
• Commenced Virgin Cargo nationally
• Commenced Q Catering contract
• Acquired AVGH and AGS
• Commenced Jetstar New Zealand regional services
• Commenced QantasLink Sunshine Coast services

2016

• Commenced Hong Kong Airlines at Gold Coast Airport
• Commenced expanded QantasLink contract in Melbourne, Townsville
• Commenced Tigerair international services
• Commenced AirAsia in Darwin
• Aerocare registered as ISAGO Provider
• Carbridge joins Aerocare group
• Singapore Airlines commences in Canberra

2017

• Commenced Qatar Airlines in Auckland
• Commenced Air Vanuatu in Sydney
• Commenced JAL in Melbourne
• Commenced Qantas Group services in Broome and Hobart
• Commenced Virgin Australia services in New Zealand

2018

• Aerocare is acquired by Swissport, the world’s leading provider of ground and air cargo services

Our People

We are extremely fortunate to employ so many capable and positive people who regularly go beyond what’s expected of them, not because they have to, but because they want to.

Glenn Rutherford
CEO / SVP – Pacific
Glenn is a highly experienced ground handling executive who has been at the helm of Aus/NZ operations since 1997. Glenn joined the company as a university student, with a casual ramp job, before quickly proving himself as an exceptional leader and innovator. Under Glenn’s direction, the business grew to be the largest provider of ground support services to four of the five largest airlines servicing Australia and New Zealand.
Steven Carlstrom
CFO – Pacific
Steven Carlstrom a financial executive with a history of leading in dynamic environments. Steven spent his early career with KPMG in Canada and Australia and has held several financial leadership roles, most recently as CFO of Driving Force, a leading Canadian vehicle rentals, sales, leasing and fleet management business.
Rob D’Alessio
COO – Pacific
As COO, Rob is responsible for all Australian and New Zealand airport operations, leading a talented team of operational managers and technical specialists to deliver service excellence. Rob joined in 2015 after 15 years in ground support with Virgin Australia. Rob had worked his way from customer service agent to airport manager, and held numerous head office roles in various departments, quickly gaining a reputation for being a highly effective problem-solver.
Lincoln Butler
GM Systems and Safety – Pacific
Lincoln is unwaveringly focused on Swissport’s goal of being the industry leader in safety through continuous improvement. With Lincoln’s oversight, Swissport in Australia and NZ is regularly awarded for its safety performance. Lincoln’s 24-year career in aviation commenced in aircraft maintenance with the Royal Australian Air Force.
Gavin Lister
Commercial Director
Since joining the business in 2004, Gavin has been instrumental in growing the company’s client and contract base, with Aus/NZ employee numbers increasing from 260 to 3000. Gavin combines a technical aviation background with extensive business experience and industry insights, along with a wealth of relationships throughout the industry. He started his working life as a commercial pilot before moving into a highly successful career in airline management.
Jason Gray
Commercial Director
Since gaining his commercial pilot license as a 19-year-old, Jason has acquired a wealth of practical aviation and management experience including working as a B737 and BAE146 Captain. Realising his talent and desire for commercial aviation management, Jason became Chief Executive of SkyCare in 2000 until its acquisition in 2013. Jason remains CEO of Skycare as Swissport’s Pacific region FBO and corporate handing division, in conjunction with his role as Commercial Director.
Greg Shelley
GM Employee Relations – Pacific
Greg provides executive-level leadership on the full range of employee-related policy, programs and practices. Greg has expert knowledge of contemporary employee relations issues and best practice, along with relevant regulatory frameworks. Greg has demonstrated ongoing success in managing change in a complex environment and his leadership has helped Aerocare consistently maintain a positive and productive workplace environment.

Our Approach

Our Advantage

At Aerocare we rise to every challenge, whether it be a time-critical turnaround for a single aircraft, or complete and continuous representation and Flight Support at multiple airports.

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Our Future

The Aerocare team is looking forward to a bright future that will provide tremendous opportunities in aviation and its associated industries.

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Safety and Security

Safety and security is our highest priority. Our customers can be sure their passengers and aircraft are in safe hands.

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Our Culture

The Aerocare team has a “can do” culture – while never compromising safety – to ensure that our clients expectations are achieved or exceeded.

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Systems

We are exceptionally proud of our systems, which we consider to be the best of their kind.

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Innovation

We constantly pursue systems and processes that provide increases in efficiency for the benefit of our partners.

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Our Advantage

Aerocare’s flexible approach allows us to bring together an outstanding team to meet any requirement at any airport in Australia or New Zealand. Our team of reliable, hard-working and loyal people take care of every detail, giving our customers total confidence that their ground services will be provided by professionals, safely and efficiently.

With an unwavering focus on safety and compliance, we set a new standard of risk management, quality control, multi-skilling, reliability, flexibility, and quality of service.

Aerocare is widely recognised as providing unmatched levels of service to its customers by providing them with a competitive and commercial advantage in terms of cost and performance. Aerocare is now the most experienced outsourced flight support organisation in the local aviation industry.

Some of the many advantages gained by using the services of Aerocare include:

  • Operational efficiencies and effectiveness
  • Reduced costs
  • A reputation of excellence
  • Comprehensive experience in outsourced ground handling operations
  • A positive, friendly and supportive team
  • Control and accountability
  • Comprehensive On Time Performance (OTP) and KPI reporting
  • A financially stable company
  • Flexibility to meet growth
  • A long-term strategic relationship
  • Standardisation and uniformity

Our Future

As our business grows, we intend to continue providing both value for money and an exceptionally high level of service and accountability. We will ensure our current customers continue to be impressed with our service delivery and the value we can bring to their operations.

It is also our intention to further become a household name in the aviation industry, enjoying the enviable reputation of the finest ground services provider in Australia and New Zealand. Our reputation, our team and our service delivery standards will allow us to continue to grow our customer base.

Our team recognises that their ongoing commitment and determination will be rewarded with personal satisfaction, greater task diversity and multi skilling, job security and a safe and happy work environment.

Safety & Security

In 25 years of operation, and in handling more than one million flights, Aerocare has never received a single penalty across safety, security or workplace safety, which is unique for an operation of this scale.

Aerocare is also the only Australian owned baggage handler to have been certified to the highest global standard of operations, safety and security – IATA’s Safety Audit for Ground Operations accreditation.

At Aerocare we are always striving towards our vision of being the market leader in safety and we have a genuine safety culture where team members and leaders are engaged and understand the roles they play.

Culture

Aerocare’s commitment to quality, compliance and service excellence is supported by our exceptional team and their positive “can-do” attitude. Team members are working together to ensure our clients’ expectations are achieved or exceeded, while never compromising on safety. They support each other wherever possible to keep ‘safety first’ and meet operational requirements.

Aerocare’s leaders demonstrate genuine focus on safe behaviour and practices and foster a collaborative environment driven by continual improvement.

Systems

We are exceptionally proud of our systems, which we consider to be the best of their kind. In our quest to improve the way things are done, we develop clever systems to help solve problems and add value for our airline partners. The management tools within our online information system we call AeroNet can be customised to suit the specific activities involved. This allows for customised reporting that measures many aspects of both our performance and that of our airline customers.

Innovation

We constantly pursue systems and processes that boost efficiency for the benefit of our partners. Aerocare’s proprietary software is built from the ground up – then tailored to suit the needs of our people and our clients. There is no such thing as a one-size-fits-all solution so our systems are flexible and scalable across the needs of our business. The quality of insights we can offer into our clients’ businesses means we can make a real difference to operations – streamlining procedures and making innovations that matter, be that through efficiencies, systems or resourcing.