Job Details


Passenger Facilitation Agent


Sydney, Brisbane


Swissport is a world leader in providing passenger transport and aviation solutions. We are a unique and exciting company looking for customer service representatives with a passion for outstanding service. We strive to always exceed our customers’ expectations in a safe and efficient manner.

Customer facilitation agents are responsible for helping ensure a seamless and positive experience for airport passengers.

Customer facilitation agents are helpful and courteous, focused on ensuring that every passenger is treated with the utmost respect and courtesy and an ever-present smile.

Swissport offers full training, competitive remuneration, and excellent career opportunities.


  • Efficient, reliable and well presented
  • Customer focused to deliver exceptional service
  • Diligent, possess lateral thinking skills and enthusiasm
  • Thrives on meeting team goals
  • Fluent in spoken and written English
  • Possesses basic computer skills
  • Flexible and available for shift work that includes early starts, late finishes, weekends and public holidays
  • Holds driver’s license
  • Physical fitness as lifting to 32kg is required
  • ASIC eligible
  • Pre-employment drug and alcohol screening
  • Dangerous goods certification.